Privacy Policy

Please read our privacy policy carefully before using this site.

About Us
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Company name: Specialist Payments
Address: 2-5, 1 Grosvenor Road, London, E11 2EW
Phone Number: 020 8167 9061
E-mail: info@specialistpayments.com

The type of personal information we collect

We collect, use, share and store information about you to provide you with the services you have asked us for and to share information with you about services that may be of interest to you. We use a variety of channels to do so, including via our team of referral partners. Our referral partners are not permanent employees of Specialist Payments and are self employed.
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When using our website, we may collect the following information:

- Your full name, contact number, email address, business name.
- Any other information that you may provide in the process of filling in our contact forms, quote forms, application forms or any other form on the site
- Usage data

You may also provide us with the above information if you contact us directly via:

- phone
- email
- social media ( including Facebook, Instagram, Linkedin, Nextdoor and WhattsApp)
- video call( including Skype, FaceTime, Zoom and Microsoft Teams)
- face to face meeting
- writing to us

What do we do with the information we collect?

We require this information to understand your needs and provide you with a better service.

- Internal record keeping.
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- We may use the information to improve our products and services.
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- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or telephone. We may use the information to customise the website according to your interests.
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- To communicate with you
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- To keep you informed about products and services that may be of interest to you ( including those of other companies where you have consented for us to do so)
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- We share it with our partners in accordance with the service or product you are interested in.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

- Your consent ( you are able to remove your consent at any time. You can do this by contacting info@specialistpayments.com)

How we store your personal information:

We will store your personal data on record and process it in accordance with this privacy policy until you either withdraw consent or because there is no legitimate reason for us to retain this data. If you have also provided us with banking information such as your bank account name, sort code and account number, this information will be immediately and permanently deleted after we have submitted your application to our banking partner.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your data protection rights

‍Under data protection law, you have rights including:

- Your right of access - You have the right to ask us for copies of your personal information.
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- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
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- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
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- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights.

If you make a request, we have one month to respond to you. Please contact us at info@specialistpayments.com to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@specialistpayments.com

We would be grateful if you contacted us in the first instance, however you can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk